Virtual Office Service
I had started my business in the spare room at home, like lots of people do. For a while this was fine and I managed to do quite well. However, there comes a time in every business journey when you are planning for the next year or the next five years and where you want to take the business.
To help me define my business goals I made a list of what I wanted my customers to think about me and my business. The things that I listed included:
- polite and professional
- efficient customer service
- good first impressions
- ability to meet potential customers in a business environment
- an expert in the service I provide
I realised that for some of the items listed I needed a bit of support. There is only so much you can do yourself without going completely mad. I looked at the top four on the list above and came to the conclusion that I could do with a personal assistant. Yes I know I was dreaming! I was far to ‘young’ as a business to have that kind of outlay so I started to research other options. I cam across a phrase I was not that familiar with ‘virtual office services’.
Virtual office services can range from just having an address to get your business post sent to right through to a fully supportive virtual office package. I looked at the elements of a virtual office service that I required and I came across Titan Business Centres. They were very local to me and offered an array of virtual office service elements that in effect I could pick and choose from. They had set packages but also after a discussion with the lovely people at Titan Business Centres I was able to put a package together that met my needs exactly and they did everything they could to help.
My virtual office service provides me with a telephone answering service using my own business name when I am unavailable. Titan then send me my telephone messages by email so I can keep up to date and respond at my earliest convenience and the customer feels looked after rather than having to battle with answer machine services. It gives me a business address so I can keep my business and personal mail very separate. I also had access to hot desks and meeting rooms should I require this at any point to either complete work or to hold a business meeting with potential clients.
I will tell you what else I love! Titan have office space available so I know when my business reaches the level it needs to to be in a position to secure specific office space I know right where to go for help.
If you are drowning in phone calls, getting your mail mixed up, having to have meetings with clients in less professional environments then think about utilising a virtual office service. Give Titan a call, I promise you won’t regret it.